Jeroen van Genuchten, Global Product Owner Robotic Process Automation, ING
Since July 2017, Jeroen has been working for the newly created Global Centre of Excellence (CoE) for Robotics & Artificial Intelligence within Bank Wide Operations. The CoE initiates and manages programmes in the field of Robotic Process Automation (RPA), Virtual Agents and Machine Learning.
Jeroen studied Artificial Intelligence at the University of Amsterdam. After working at the Department of Defence for the secret intelligence service, he joined ING 21 years ago. Starting at IT, he then worked as Wholesale Banking Product Manager, Domestic Bank Project Manager and Customer Journey Expert. He started working on RPA back in 2010, using software robots for the migration of more than a million customers and their products for the merger of Postbank and ING Bank. Now he is ready for the journey ING is taking to become the digital data-driven bank, using Robotics & AI as essential solutions to enable this mission.
Jeroen lives in Amsterdam with his wife and two sons (16 and 18). He plays tenor saxophone in funk band The Jig, that produced three albums and toured in Brasil, USA and around Europe.