Danilo Pagano Head Of Global Customer Engagement Lundbeck
I’m a Senior Director, working as part of the wider Marketing Leadership team at the company’s headquarters, to lead the Global Customer Engagement (GCE) team.
The GCE team is the strategic hub for customer interaction excellence with three focus areas – digital interaction, congress and events and CRM/digital intelligence.
Now I’m focused on digital therapeutics and innovation on top of pill to move Lundbeck forward into digital transformation.
I work together with R&D and Corporate Functions to design, build and deliver our digital strategy around mental health among our affiliates and top ten markets including EU, USA and China.
I have established 3 digital summits in 3 continents on annual basis to disseminate digital knowledge among our markets (200 attendees), also I work together with startups accelerators to select and scale-up technologies in line with our corporate strategy.
I manage a multicultural team of 10 different nationalities from all over the world.