Sebastian Zeiss Vice President Automation Deutsche Telekom
As VP Automation & Department Development my main goal is to deliver best in class digitization for the customer service /technical service division of Deutsche Telekom.
We therefore deal with:
• Finding new ways to digitize processes
• Changing the mindset of the front-line employees and help them to become digital pioneers
• Trying out and implementing new technologies like machine learning, robotic process automation and artificial intelligence
• Developing apps and (digital) personal assistants for our front line employees
• Finding ways to utilize these technologies to deliver better service at lower cost