Richard McCrossan Strategic Business Director EMA Genesys
Making the world a better place.
As a director of strategic business for Genesys EMEA, I am a change maker responsible for developing and driving the Genesys business into new markets.
I led Genesys’ Digital business in EMEA from a standing start to become the lead sales go-to-market model and driver of business success for the region.
A passionate evangelist for great customer experience, I focus on making innovation work; helping businesses determine the “art of the achievable” not just the art of the possible.